Privacy Policy

1. Who we are

MyHome-Me is operated by Home-Me (Pty) Ltd, Registration No: 2025/22594/07, a company incorporated in South Africa. References to “we”, “us”, or “our” mean Home-Me (Pty) Ltd.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Information we collect

We collect the following categories of personal information:

• Account information: name, email address, phone number, and profile picture.
• Listing information: property details, photos, address, and pricing provided by space owners.
• Booking information: booking dates, payment amounts, and booking status.
• Payment information: processed by PayFast — we do not store card or banking details.
• Usage data: pages visited, search queries, and device/browser information collected automatically.
• Communications: messages sent between users on the platform.

3. How we use your information

We use your personal information to:

• Operate and improve the MyHome-Me platform.
• Process and manage bookings and payments.
• Communicate with you about your account, bookings, and support requests.
• Verify the identity of space owners and seekers.
• Send transactional emails (booking confirmations, messages notifications).
• Comply with legal obligations under South African law.

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. Sharing your information

We share your information only with:

• PayFast — for payment processing.
• Clerk — for authentication and identity management.
• Resend — for transactional email delivery.
• Other users — limited profile information (name, avatar, phone) is shared between parties in an active booking or conversation.
• Legal authorities — where required by law.

5. Data retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your data within 30 days, unless retention is required by law.

6. Your rights under POPIA

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to the processing of your information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at support@myhome-me.com.

7. Cookies

We use essential cookies to keep you signed in and to maintain your session. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but some features of the platform may not function correctly.

8. Security

We use industry-standard security measures including HTTPS encryption, secure authentication via Clerk, and access controls. No system is 100% secure; if you believe your account has been compromised, contact us immediately.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use of MyHome-Me after changes take effect constitutes acceptance of the updated policy.

10. Contact us

For any privacy-related queries, contact Home-Me (Pty) Ltd at: