Terms & Conditions

Welcome to Home-Me!

Home-Me is an online marketplace designed to make it easier for people and businesses to discover and make use of available spaces.

These Terms & Conditions explain how the Home-Me Platform works and the responsibilities of everyone who uses it.

By creating an account, listing a space or using the Platform, you agree to these Terms & Conditions.

1. About Home-Me

MyHome-Me (“the Platform”) is operated by:

Home-Me (Pty) Ltd, Registration Number: 2025/22594/07, South Africa

Home-Me is an online marketplace that connects people or businesses with available spaces (“Space Owners”) with individuals or businesses looking for spaces (“Space Seekers”).

Home-Me provides the technology and marketplace that allows users to connect.

Unless expressly stated otherwise, Home-Me is not the owner, landlord, tenant or agent of any listed space and is not a party to agreements made directly between Space Owners and Space Seekers.

2. Using Home-Me

You must be at least 18 years old to create an account and use the Platform.

By using Home-Me, you agree to:

• Provide accurate and truthful information;
• Keep your account information up to date;
• Use the Platform lawfully and responsibly;
• Respect other users and their property;
• Keep your login details secure;
• Comply with these Terms and any other applicable Home-Me policies.

You are responsible for activities carried out through your account.

Home-Me may suspend or close an account where there is a reasonable belief that these Terms have been breached or that the Platform is being used inappropriately, unlawfully or fraudulently.

3. How the Platform works

Home-Me connects Space Owners and Space Seekers.

Space Owners create listings for spaces they wish to make available. Space Seekers may browse listings and contact Space Owners regarding potential arrangements.

Any agreement relating to:

• Price;
• Payment;
• Duration;
• Access;
• Cancellations;
• Use of the space

is made directly between the Space Owner and the Space Seeker.

Home-Me is not a party to these agreements.

While we may provide support and promote a safe and trustworthy marketplace, users remain responsible for the decisions and arrangements they make with one another.

4. Space Owner responsibilities

If you list a space on Home-Me, you agree that:

• You have the legal right or necessary permission to make the space available;
• Your listing information is accurate;
• Your photos reasonably represent the space;
• You clearly communicate the price and important conditions;
• You comply with applicable laws and regulations;
• You maintain the space in a reasonably safe and suitable condition;
• You disclose important restrictions or limitations relating to the space;
• You communicate with Space Seekers respectfully and honestly.

Space Owners remain responsible for their spaces and the arrangements they enter into with Space Seekers.

5. Space Seeker responsibilities

If you use Home-Me to find a space, you agree to:

• Provide accurate information;
• Communicate honestly and respectfully;
• Use spaces only for agreed and lawful purposes;
• Respect the Space Owner's property and rules;
• Make agreed payments directly to the Space Owner;
• Leave the space in the agreed condition;
• Be responsible for your own conduct and the conduct of people you bring onto the property.

Space Seekers are encouraged to inspect a space and clarify all important arrangements before making payments or entering into an agreement.

6. Listing fees

Home-Me charges a once-off listing fee of R250 per listing.

The listing fee must be paid before the listing becomes visible on the Platform.

The listing fee covers publication of the listing on Home-Me.

Home-Me does not charge commission on arrangements made directly between Space Owners and Space Seekers.

The listing fee is non-refundable once the listing has been published, except where required by applicable law or where Home-Me removes a listing in error.

7. Payments

Home-Me does not currently process, hold or manage payments between Space Owners and Space Seekers.

Users are responsible for agreeing directly on:

• Prices;
• Payment methods;
• Refunds;
• Cancellation arrangements; and
• Any other financial arrangements.

Home-Me cannot reverse or recover payments made directly between users.

The Home-Me listing fee may be processed through an authorised third-party payment provider.

Home-Me does not store your card or banking details unless specifically stated otherwise.

8. Verification and trust

Home-Me may require users to complete identity or other verification processes to access certain features of the Platform.

Verification may be provided through third-party service providers, including Smile ID or another authorised verification provider.

Verification helps us promote trust and reduce fraud. However, verification does not guarantee that a user, listing or arrangement is completely risk-free.

Users should continue to exercise reasonable care when interacting with others.

More information about verification and the handling of personal information is available in our Privacy Policy and our Identity Verification & Consent Notice.

9. Safety and responsible use

We want Home-Me to be a safe and trusted marketplace.

Users may not use the Platform or a listed space for unlawful, harmful, fraudulent or inappropriate activities.

Users must respect:

• Other users;
• Property;
• Privacy;
• Applicable laws;
• Community rules and regulations.

More detailed rules are available in our Safety & Community Policy and Acceptable Use Policy.

Home-Me may remove listings or restrict accounts where there are reasonable concerns about safety, fraud or misuse.

10. Cancellations and disputes

Cancellation and refund arrangements are agreed directly between Space Owners and Space Seekers.

We encourage users to communicate clearly and record important arrangements in writing.

Home-Me is not a party to agreements between users and cannot guarantee the outcome of disputes.

Where appropriate, Home-Me may provide reasonable assistance or guidance. However, Home-Me is not responsible for resolving disputes between users.

11. Reviews and content

Users are responsible for the content they post on Home-Me.

Reviews and other content must be:

• Honest;
• Respectful;
• Lawful;
• Relevant.

Content must not be false, misleading, abusive, discriminatory, defamatory or infringe the rights of others.

Home-Me may remove content that does not meet our standards or policies.

12. Intellectual property

All content, design, and code on the Platform is owned by Home-Me (Pty) Ltd unless otherwise stated. Users retain ownership of the content they upload (listings, photos, messages) but grant Home-Me a non-exclusive licence to display that content on the Platform.

13. Home-Me's role and liability

Home-Me provides an online marketplace that helps users discover and connect with one another.

Although we take reasonable steps to support trust and safety on the Platform, we cannot guarantee:

• The actions or behaviour of users;
• The accuracy of every listing;
• The condition or suitability of every space;
• That an arrangement between users will be successful;
• That every user will fulfil their obligations.

To the maximum extent permitted by applicable law, Home-Me will not be responsible for losses, damages or disputes arising directly from agreements, arrangements or interactions between Space Owners and Space Seekers.

Nothing in these Terms limits rights or protections that cannot legally be excluded under South African law.

14. Your responsibility and indemnity

Users are responsible for their own actions and use of the Platform.

To the extent permitted by applicable law, you agree to indemnify and hold Home-Me (Pty) Ltd, its directors, employees and representatives harmless against reasonable claims, losses, liabilities and costs arising directly from:

• Your unlawful conduct;
• Your negligence or misconduct;
• Your breach of these Terms;
• Your misuse of the Platform or a listed space;
• Your violation of another person's rights.

This does not apply where Home-Me is legally responsible for the relevant loss or damage.

These obligations may continue after your account has been closed in relation to matters that occurred while you were using the Platform.

15. Suspension or termination

Home-Me may suspend, restrict or terminate an account or remove a listing where we reasonably believe that:

• These Terms have been breached;
• False or misleading information has been provided;
• Fraudulent or suspicious activity has occurred;
• Another user or the Platform may be placed at risk;
• The Platform is being misused;
• Applicable laws or regulations may have been breached.

Where reasonably possible, we may provide notice of the action taken.

16. Privacy

Home-Me respects your privacy and processes personal information in accordance with applicable South African data protection laws.

Please read our Privacy Policy to understand how we collect, use, store and protect personal information.

17. Changes to these Terms

Home-Me may update these Terms & Conditions from time to time.

Where material changes are made, we will take reasonable steps to notify users through the Platform, email or another appropriate communication method.

Continued use of the Platform after updated Terms become effective means that you accept the updated Terms, subject to applicable law.

18. Governing law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes relating to these Terms will be dealt with in accordance with applicable South African law.

Nothing in these Terms limits any rights that users may have under mandatory applicable legislation.

19. Contact us

If you have any questions about these Terms & Conditions, please contact us:

User acknowledgement

By using Home-Me, you confirm that you:

• Have read and understood these Terms & Conditions;
• Agree to use the Platform responsibly;
• Understand that arrangements between users are made directly between those users;
• Accept responsibility for your own actions and decisions;
• Agree to the applicable Home-Me policies.

Thank you for helping us build a trusted and responsible Home-Me community.